Refund and Returns Policy
Last Updated: August 02, 2026
At PeepalComm, we take pride in the quality and precision of our printing, packaging, and corporate gifting products. This Refund and Returns Policy explains the terms under which cancellations, returns, replacements, and refunds are handled. Because most of our products are custom-manufactured to order specifications, this policy differs from standard retail returns policies.
By placing an order with www.PeepalComm.in, you agree to the terms of this Policy.
1. Nature of Our Products
Most PeepalComm products — including paper bags, labels and stickers, brochures and catalogues, notebooks and diaries, visiting cards, corrugated boxes, food packaging, and corporate gifting items — are custom-printed or custom-manufactured to your specifications, artwork, and quantity. As such, they are generally not eligible for return or exchange simply due to change of mind once production has commenced.
2. Order Cancellations
- Orders may be cancelled free of charge before production has commenced.
- Once production has begun (including but not limited to plate-making, die-cutting setup, or print runs), cancellation requests may not be accepted, or may be subject to a cancellation charge covering costs already incurred.
- To request a cancellation, contact us immediately at info@peepalcomm.in or +91-11-4068-5193 with your order details.
3. Eligibility for Returns, Replacement, or Refund
We will offer a replacement, correction, or refund (at our discretion) if:
- The product delivered is materially defective (e.g., significant print quality issues, manufacturing defects, or damage not caused by shipping mishandling reported per Section 5)
- The product delivered does not match the approved specifications (size, material, quantity, or approved artwork/proof)
- The product was damaged in transit, provided it is reported within the timeframe specified below with supporting evidence
- The wrong product was shipped in error
We do not offer returns, replacements, or refunds for:
- Change of mind after production has commenced
- Minor, industry-standard variations in color, shade, or finish between the digital proof/screen display and the final printed product
- Errors in artwork, text, spelling, or design that were present in the file approved by the customer
- Damage caused by improper handling, storage, or use after delivery
- Products that have been used, altered, or are not in their original condition (where applicable)
4. How to Raise a Claim
- Contact us within 48 hours of delivery at info@peepalcomm.in or +91-11-4068-5193, quoting your order number.
- Provide clear photographs or video of the product (and packaging, if damage in transit is claimed) showing the issue.
- Our team will review your claim and may request the product be returned for inspection, or accept photographic evidence, depending on the nature of the issue.
- We will respond with our assessment and proposed resolution within a reasonable timeframe, typically within 5–7 business days of receiving your claim and supporting evidence.
Claims raised after 48 hours of delivery may not be eligible for resolution, except where a defect could not reasonably have been discovered earlier (e.g., a latent manufacturing fault), in which case please contact us as soon as the issue is identified.
5. Damage in Transit
If your order arrives visibly damaged:
- Where possible, note the damage at the time of delivery with the courier/delivery partner.
- Retain all original packaging until the claim is resolved.
- Report the damage to us within 48 hours of delivery with photographic evidence as described in Section 4.
6. Resolution Options
Where a claim is approved, we will, at our discretion, offer one of the following:
- Reprint/Replacement: Correction and reproduction of the affected items at no additional cost
- Partial Refund: Where a partial defect does not warrant full reproduction
- Full Refund: Where reproduction is not feasible or the issue cannot be resolved to a reasonable standard
7. Refund Processing
- Approved refunds will be processed to the original mode of payment used at the time of purchase.
- Refunds are typically processed within 7–10 business days of approval, though the time for funds to reflect in your account may vary depending on your bank or payment provider.
- For orders paid partially in advance, refunds (where applicable) will be limited to amounts already paid, less any costs already incurred for approved production work, unless the issue is due to an error on our part.
8. Bulk and Custom Corporate Orders
For large-volume or bespoke corporate gifting/packaging orders, specific terms regarding sampling, approval stages, cancellation, and returns may be agreed in writing (e.g., via purchase order or contract) at the time of order. Where such written terms exist, they take precedence over this general Policy for that specific order.
9. Non-Returnable Categories
In addition to custom-printed goods, the following are non-returnable once dispatched:
- Products explicitly marked as final sale or non-returnable at the time of order
- Digital design files and services once delivered
- Products damaged due to misuse after delivery
10. Contact Us
For cancellations, returns, or refund-related queries, please reach out to:
PeepalComm T-17, First Floor, Tekhand, Okhla Industrial Area, Phase-1, New Delhi-110020 Phone: +91-11-4068-5193 / +91-11-98738-87753 Email: info@peepalcomm.in / umesh@peepalcomm.in
11. Changes to This Policy
We may update this Refund and Returns Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy before placing an order.